Posts Tagged ‘CRM’

Facebook & Salesforce - What Does it Mean?

Tuesday, November 18th, 2008

Two weeks ago, at their annual Dreamforce Conference, Facebook and Salesforce.com announced that they had jointly developed technology that will integrate within pages on the popular social networking site the enterprise apps from the Software-as-a-Service (SaaS) Customer Relationship Management (CRM) vendor. As an example of this integration, they demonstrated an app that can leverage the social aspects of Facebook to determine what “friends” on the service might be possible candidates for a job listing. As a result, recruiters can more easily reach a larger number of more qualified candidates and job seekers can be notified of potentially interesting job opportunities.  The app will automatically log where the referral came from and credit the friend with the referral.  Future integration with LinkedIn and MySpace should be forthcoming.

Besides improving the recruiting and job seeking process, there are 3 other aspects of this collaboration that are noteworthy and bring up possible applications in the EDA space.

__________

First, as stated in Denis Pombriant’s CRM blog,

using Facebook’s widgets and up-to-date demographic data, companies can develop applications that leverage customer knowledge that enables them to better sponsor and understand communities of interest without the expensive and time-consuming effort of keeping a customer list current. By definition, a user of Facebook or other social site will keep his or her data current out of necessity, and this will move us a long way toward relieving the problems associated with aging lists and duplicate entries.”

Just as recruiters can find better potential job candidates, EDA vendors and design services companies can find better potential customers and clients. If you are a small EDA company that already uses their software, why not build an app on Force.com that links to Facebook or LinkedIn to find potential customers? Not for the purpose of spamming them (please!!!), but for the purpose of identifying those who might truly benefit from your products and services so you can contact them directly. Alternatively, if you’re not a Salesforce.com customer, I’m sure that James Colgan would point out that there is also the professional user community at Xuropa that can serve a similar purpose. You could contact your prospect as follows:

“Hi Joe. My name is Harry Gries and I’m an independent ASIC Methodology Consultant. I noticed from your public profile that you are currently designing an extremely complex ASICs with some leading edge technologies and tools. Personally, I have over 20 years experience (over 14 years in the EDA industry) working with advanced technologies and methodologies and have helped several clients identify the right tools to use and put together working methodologies. If you feel you might have need for someone like me, please contact me through my profile.  Or, if you feel someone else might be interested, please pass on my contact info. Thanks for your time, Harry”.

__________

The second interesting aspect is the increasingly acknowledged business application and utility of social media. Just today I reminisced with a co-worker about the early days of the Internet when web sites were blocked because employees would “waste time” surfing the net. He remarked that today, if we were to block access to the internet, we’d have legitimate outcries that employees could not get their job done. The internet has become indispensible, for googling a technical term, for accessing product information and users’ experiences, for keeping up-to-date on industry news and technical breakthroughs. I expect that social media sites, such as Facebook, will soon be acknowledged as just as indispensible as more traditional web sites today.

__________

The third and final  interesting aspect is how the #4 provider in the CRM industry is “upsetting the applecart”. Continuing from Denis Pombriant’s CRM blog,

“…it was not any of the larger and older (and richer) software giants that made the announcement. Instead, it was a relative newcomer yet to celebrate its 10th birthday, and with revenues only a fraction of Oracle, SAP, or Microsoft, that made the news.

So why didn’t Oracle, SAP, or Microsoft, come to this conclusion and build a product? A good question. The answer rests less on technology — any of them could develop the technology — and more on temperament. Of the four companies, only Salesforce.com has an on-demand or Software as a Service vision not clouded by the need to preserve a massive legacy code base and the considerable revenue stream it represents. In short, Salesforce.com did this because it could and because it has a clear understanding of the future of computing.”

Three big industry leaders … the need to preserve a revenue stream … sound familiar?

harry the ASIC guy